Rep, Phlebotomy Services
Location: Anniston, Alabama
Description: Quest Diagnostics is at present looking to employ Rep, Phlebotomy Services right now, this vacancy will be dwelled in Alabama. For detail informations about this vacancy opportunity kindly see the descriptions. The Journey Begins with you.
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want t! o travel as quickly as possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy.
Responsibilities
As a Phlebotomy Services Representative Level 2, you will perform the daily activities as described below.
Basic Purpose:
A Phlebotomy Services Representative II, under the direction of the area supervisor ensures that the daily activities of the Patient Service Center (PSC)/Mobile/In-office Phlebotomy (IOP) are completed accurately and on time. Maintain a safe and professional environment for patients, clients, and employees, perform with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures. Under guidance of area supervisor, may direct daily activity at a PSC having staff of more than two PSR I’s. May also be required to act as coach, mentor, instructor and resource person for new emplo! yees who have completed the required phlebotomy training progr! am.
Duties and Responsibilities:
1 Greet customers appropriately. Treat all customers in a courteous manner.
2 Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
a Collects specimens according to established procedures.
b Responsible for completing requisitions accurately.
c Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
d Research test/client information utilizing lab computer system or Directory of Service.
e Label, centrifuge, split, and freeze specimens as required by test order.
f Package specimens for transport.
3 Maintains required records and documentation.
a Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedu! res, Employee Handbook, Quality Assurance Manual).
b Maintains all appropriate PSC/Phlebotomy logs.
c Assist with compilation of monthly statistics and data. Submits data on time monthly.
d Perform basic clerical duties, i.e. filing, faxing, preparing mail. Will be required to perform electronic data entry.
e Submits accurate time and travel logs as directed by management and on time.
f Submits accurate expense forms, if applicable, on the required day.
4 Demonstrates organizational commitment.
a Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
b Reports on time to work, following attendance guidelines.
c Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
d Communicates appropriately with clients, patients, coworkers and t! he general public.
e Communicates all unresolved problems imme! diately to the appropriate Manager, Supervisor, Group Leader or PSR II for resolution. Remains polite and courteous at all time.
5 Miscellaneous duties and responsibilities.
a Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
b Help with inventories and other tasks as assigned.
c Stock supplies as needed.
d Performs other department-related clerical duties when assigned.
e Answers phone and dispatch calls when assigned.
f Participates on teams and special projects when asked.
6 Additional responsibilities of PSR II.
a Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
b Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
c Work effectively with staff employees to ensure compliance wit! h dress code,Environmental Health and Safety & Quality Assurance requirements, customer service requirements and SOP’s (Standard Operating Procedures), advising supervisor of any issues or problems as they arise. EHS & QA requirements, customer service requirements and SOP’s, advising supervisor of any issues or problems as they arise.
d Communicate professionally with clients and patients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
e Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
f With direction and guidance from supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees, assisting with transition into the Patient Service Center (PSC) work environment and the familiarity with department protocols, practices and procedures.
g Assist with d! istribution of technical information and communications to the work gro! up.
h Coordinate compilation of monthly statistics and data.
i Assist with the preparation of schedules for the assigned work group or PSC’s.
j Travel may be required for in-office phlebotomy or to work at multiple locations.
k All other duties as assigned, within scope of the position.
Supervision Exercised:
May be required to provide input to Group Leader and/or Supervisor on occasion.
Education:
- High school diploma or equivalent required.
- Medical training helpful â€" medical assistant, paramedic. Medical terminology helpful.
- Phlebotomy -3 years inclusive of pediatric and geriatric venipuncture, capillary collections.
- Minimum 2 years as Phlebotomy Service Representative in Patient Service Center environment.
- Keyboard/data entry application.
- Customer service in a service environment.
1 Excellent phlebotomy skills to include pediatric and geriatric venipuncture, capillary collections.
2 Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM.
3 Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable.
4 Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
5 Capable of handling multiple priorities in a high volume setting.
6 Excellent keyboard/data entry skills preferred.
7 Demonstrated familiarity and compliance with all protocols, practices and procedures of Branch Operations Department.
8 Must be able to make decisions based on established procedures and exercise go! od judgment. Seek supervisor guidance when appropriate.
Key! Word Search: phlebotomist, phlebotomy, pediatric, geriatric, PSC, IOP, specimen collection, MA, venipuncture, blood draw, CNA, urine, medical assistant, venipuncture, laboratory
We will review your application, résumé and evaluation results. If you are selected to continue in the recruiting process, we will contact you for an interview at which time you can share your great talents and qualifications and meet people on our team (2 hours).
How To Apply
Employees must upload or send to the Recruiter a completed Request For Transfer (RFT) and the employee's most recent Performance Development & Review (PDR).
How To Apply
After clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online i! nteractive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.
Closing Statement
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]
Quest Diagnostics is an Equal Opportunity Employer (EEO).
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If you were eligible to this vacancy, please send us your resume, with salary requirements and a resume to Quest Diagnostics.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be opened on: Mon, 07 Oct 2013 15:29:13 GMT
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