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As an Imaging Scheduling Representative 1, you will create accurate and complete accounts in host system by obtaining and verifying all registration information including determining if authorization is required. To help achieve our mission, you will meet and exceed established productivity, quality assurance and Call Center performance goals. Your ability to utilize standards, guidelines and written procedures for performing radiology scheduling functions is of vital importance. Scheduling efficiently and accurately following established guidelines while applying customer service techniques in all interactions both internally and externally is required. Successfully communicating using approved scripts and verbally interacting on the phone for up to eight hours is expected.
Requirements
Education : High School Diploma or Equivalent
Experience: One year of experience in patient scheduling and/or registration.
Job Responsibilities
- Follows name search procedures to ensure positive patient identification and prevent duplicate medical record assignments.
- Communicates relevant logistical and clinical exam preparation instructions to patients.
- Reviews/confirms insurance eligibility and address using the appropriate applications.
- Follows all documentation guidelines and requirements.
- Manages the web based requests by interpreting them, contacting patients and completing the scheduling process and/or directing patients as necessary for non-schedulable services.
- Communicates with scheduling team members as well as physicians, office staff, patients, Inova Health System departments and any other entity outside or inside Inova.
- Consistently presents a positive departmental/organizational image while committing to departmental goals, objectives, standards, policies and procedures.
- Selects correct plan codes and enters all insurance information to ensure timely and efficient authorization/verification of benefits.
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Additional Requirements
Completion of scheduling/registration EPIC training modules.
