Are you a highly organized and customer-focused individual who loves to solve problems and ensure the happiness of our valued customers? If you have a passion for delivering exceptional service and want to be a crucial part of our team, look no further! Bear's Furniture, based in Franklin, PA, is seeking a talented and dedicated Service Coordinator to join us in providing outstanding service to our customers across our widespread community.
About Us: At Bear's Furniture, we take pride in our commitment to excellence and our passion for furnishing homes with love and care. For over 67 years, we have been a trusted name in Franklin, PA, and beyond, serving a wide area with top-quality furniture and mattresses and unparalleled customer service. As a Service Coordinator, you will be an essential link between our service department and customers, ensuring their satisfaction and loyalty.
The Role:As a Service Coordinator, you will be the friendly face and reliable point of contact for customers who need assistance after their purchase. Your exceptional organizational skills and clear communication will ensure that each customer receives prompt and efficient service resolution, regardless of their location within our widespread service area.
What You'll Do:
- Act as the primary liaison between customers and our service department, handling inquiries and resolving concerns promptly and professionally.
- Listen attentively to customers, understanding their needs, and offering empathetic support.
- Coordinate and schedule service appointments efficiently, considering the logistics of our widespread service area.
- Collaborate with our service technicians and various teams to prioritize and address service requests in a timely manner.
- Ensure accurate and detailed documentation of service interactions and resolutions.
- Proactively communicate with customers about the status of their service requests and keep them informed throughout the process.
- Identify patterns and trends in service requests, contributing to continuous improvement initiatives.
What We're Looking For:
- Exceptional customer service skills with a dedication to providing a positive experience, regardless of the distance.
- Strong organizational and time-management abilities to manage service requests across a wide area effectively.
- Empathy and patience in handling customer concerns, making them feel valued and appreciated.
- Excellent communication skills to facilitate smooth interactions with customers and internal teams.
- Problem-solving skills to address unique challenges that may arise in a widespread service environment.
- Prior experience in customer service or coordination roles is advantageous.
Why You'll Love Working with Us:
- An inclusive and collaborative work environment that values your contributions.
- Opportunities for growth and career advancement within our expanding organization.
- Competitive compensation package with additional benefits.
- Employee discounts on our high-quality furniture, allowing you to create your dream home.
Make a positive impact on our customers' lives and join Bear's Furniture as a Service Coordinator. Apply now and embark on an exciting career journey with us, serving our widespread community with exceptional service and care!
Job Type: Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- 401(k) matching
- Flexible schedule
- On-the-job training
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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