Northside Concepts is seeking several Customer Support Specialists to join our team of remote, dedicated professionals. In the Customer Support Specialist role, your day-to-day responsibilities are to foster past customer relationships and build new relationships to grow our customer base. Your primary goal as a Customer Support Specialist is to provide 5-star customer service during each and every interaction with a new or existing customer.
Responsibilities
- Communicate with prospective and current customers via email, chat message, and phone
- Respond to customer inquiries and questions in a timely manner across all communication channels
- Assist with management of emails and in-bound calls and chat messages
- Follow up with with clients to insure satisfaction during all stages of the sales process
- Resolve customer complaints in a reasonable and professional fashion with resolutions agreeable to both parties
$ads={1}
Qualifications
- High school diploma or GED required
- Ability to work independently, but excited to participate in a team environment
- Strong written and verbal communication skills
- Must have a quiet working area with access to a stable internet connection
Preferred Skills
- Experience with customer service is strongly preferred
- Previous experience working in a remote environment is preferred
- Familiarity with Google Suite products including Gmail and Google Drive
Northside Concepts is an Equal Opportunity Employer. We do not discriminate on the basis of any federally protected status.
$ads={2}
