Spectrum Networks is looking for enthusiastic, talented, and driven individuals to join the best and brightest in gathering, producing, and delivering stories that make a difference within our community! Our commitment is to engage viewers with relevant, character-driven stories that are important to the local communities we serve.
Who we are: Spectrum Networks is a series of 30 + local news and regional sports networks owned and operated by Charter Communications, Inc. Spectrum Networks seeks to provide the most essential local news and information, cultivating relevant and thoughtful conversations that foster informed and engaged communities.
Being on our team means: You’re ready to inspire and be inspired! You’re passionate, creative, and highly technical, driven to tell amazing stories that mean something to our communities. You're fiercely accurate, with a desire to leverage your knowledge, skills, and abilities to share news stories across multiple platforms. You're nimble, having the ability to pivot in an ever-changing workflow. You are a team player with a positive attitude and strong interpersonal skills.
Who we are: Spectrum Networks is a series of 30 + local news and regional sports networks owned and operated by Charter Communications, Inc. Spectrum Networks seeks to provide the most essential local news and information, cultivating relevant and thoughtful conversations that foster informed and engaged communities.
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The Environment: Spectrum News operates in a 24-hour news cycle which can require employees to be flexible and available to work various shifts, including early morning, late evenings, weekends, and holidays.Being on our team means: You’re ready to inspire and be inspired! You’re passionate, creative, and highly technical, driven to tell amazing stories that mean something to our communities. You're fiercely accurate, with a desire to leverage your knowledge, skills, and abilities to share news stories across multiple platforms. You're nimble, having the ability to pivot in an ever-changing workflow. You are a team player with a positive attitude and strong interpersonal skills.
What we’re looking for: A Help Desk Support Specialist who is responsible for providing consistent live phone support to the employees of Charter Communications. You must be intermediate or advanced in IT assistance for problem resolution with minimal supervision. You should be skilled in troubleshooting, documentation, and escalating support requests to higher personnel. There will be around 80-100 cases per day.
Ability to read, write, speak and understand English
Ability to handle multiple tasks simultaneously, prioritize and complete specified tasks on time.
Ability to effectively communicate status orally and in written form.
Effective problem-solving skills.
Demonstrated in-depth background in Support Desk services
Demonstrated in-depth background in customer support and logical troubleshooting
Ability to develop proficiency in Remedy application use and reporting
Demonstrated effective interpersonal and communication skills
Effective team working skills in a fast-paced setting
Self-motivated and able to work with minimal supervision
Proficient in MS Office suite
Education & Experience:
Required associate degree (A. A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience.
Required IT Help Desk experience – 3 years
Experience troubleshooting Windows 7 & 10 operating systems – 3 years
MS Office Applications and hardware platforms – 3 years
Preferred Bachelor’s degree (B.A.) from four-year college or university
Preferred IT Industry certifications (MCSA, A+, Network+, etc.)
Working Conditions:
Office environment
Must be able to work flexible schedule from 05:00 am to 11:59 pm any day of the week in 8-to-10-hour shifts
Our Culture: Every employee is an influencer and culture keeper. We expect respectful communication (despite pressure), openness to feedback, an eagerness to learn, and an overall positive attitude!
IPC120 2023-13906 2023
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $25.90 to $56.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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