This role is specifically based in Los Angeles.
About
Are you seeking employment in a dynamic and fast-expanding company?
Do you possess a genuine passion for providing exceptional customer service?
We currently have an exciting permanent position available for individuals who are eager to deliver outstanding service to our valued customers.
What's in it for you?
- Development of excellent customer service skills, including effective communication, active listening, and problem-solving.
- Opportunity to enhance and refine interpersonal skills through daily interactions with customers.
- Develop strong time management and organisational skills to efficiently handle a high volume of calls.
- Opportunity to work in a fast-paced and dynamic environment, enhancing adaptability and resilience.
- Potential for career advancement within the call centre or customer service department, with opportunities to become a team leader or supervisor.
- Access to ongoing training and learning opportunities to expand knowledge and skills.
- Exposure to a corporate setting, providing insight into organisational structure and processes.
- Development of problem-solving and critical thinking skills by resolving customer issues and finding appropriate solutions.
- Opportunity to build a professional network with colleagues and supervisors within the company.
- Competitive salary and benefits packages, including incentives for meeting or exceeding performance targets.
- Possibility of flexible working hours or shifts, allowing for better work-life balance.
Responsibilities
- Handle a high volume of inbound and outbound calls from customers.
- Provide exceptional customer service by answering questions, resolving complaints, and troubleshooting issues related to products or services.
- Actively listen to customers to understand their needs and provide accurate and efficient responses.
- Build positive and lasting relationships with customers to ensure their satisfaction and loyalty.
- Utilise company software, databases, and tools effectively to gather and provide information to customers.
- Meet or exceed call centre metrics while consistently delivering excellent customer service.
- Make recommendations for products or services that align with customer needs and preferences.
- Participate in training and development opportunities to enhance knowledge of company offerings.
- Adhere to company policies and procedures at all times.
- Collaborate with team members and supervisors to ensure smooth operations and achieve collective goals.
Job Type: Full-time
Salary: $26.00 - $27.42 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Los Angeles, CA 90013: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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