Service Product Manager - Latin America

 

Service Product Manager - Latin America

Contact us Apply for this job

Job information

Reference number

JR-0019070

Job function

Service

Position type

Full time

Site

Bogotá D.c.
CALLE 93 NO. 12 – 14. Of. 501, Bogotá D.C. Cundinamarca, 110221

Job announcement GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA’s success – come and join us! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company. The GEA Liquid & Powder Technologies Division (LPT) is looking for a Service Product Manager to our Service Product Management & Support (SPM&S) team (w/m) as soon as possible. Who are we? We are a global team of approx. 40 people located in all parts of the world supporting the Service sales of the LPT Division. Our responsibilities range from Strategy Development, Product Development, Product Management, Pricing, Business Analytics to Training.

Your responsibilities and tasks:

As part of a small team responsible for the LPT service product portfolio sales support in the Region you actively support the BU Heads of Service in developing the Service Business in the Region. This includes managing and steering product or product category performance in the region in close alignment with BU Service Product Management and BU Heads of Service.

The team is responsible for ensuring that regional service sales organizations are aware of all LPT service products that are relevant for their markets and interacts with LPT technology centers to ensure full understanding of available service products and how they can be taken to the local markets.

You deliver qualified input to the strategy of LPT Service and the BU’s regarding business potential and serve as the Interface between Regions and Service Product Development. At the same time, you support LPT entities in implementing LPT Service and BU Service strategies and strategic initiatives

You support the implementation of sales tools and concepts developed for service in the Region including CRM and provide concrete input to the definition of new processes and optimizing operational actions in line with corporate strategy and with short-term / mid-term strategic relevance for Service, with direct influence on the financial and non-financial result of Service and with limited risk potential for the group. This includes alignment and cooperation with existing Service functions/department in the division to drive standards within the Service area

Your tasks will include but are not limited to:

• Acquiring knowledge about LPT Service products
• Sales planning
• Prepare input to local business plans (including market analyses, pricing, installed base etc.)
• Sales support including customer visits
• Product management including reporting (product performance, feedback, customer needs etc.)
• Market and product feedback to Product Development
• Best practice sharing
• Training
• Other sales and product related tasks in the region

Your profile and qualifications:

Education and experience

• Degree in engineering or a business management or equivalent relevant work experience
• Service sales experience, particularly sales of complex service solutions
• Experience with launching strategic initiatives independently.
• Strong English skills
• Able to demonstrate success and experience managing accounts and distribution agent.
• Able to travel up to 30-50% of the working time / 60-100 days per annum in the region.

Personal skills

• Maintains effective performance, also under high work-load pressure
• Demonstrates the will to succeed and accepts defeats as a challenge
• Is always open for new things and builds on proven success strategies
• Develops solution options, even in complex situations or when under pressure
• Quickly recognizes relevant relationships and interdependencies
• Acts without being asked or required to; achieves goals beyond job requirements; being proactive; taking prompt action to accomplish objectives
• Sets high standards and well-defined, realistic goals for oneself
• Shows a willingness to work flexibly according to business needs
• High level of intercultural competence

• Listens carefully and contributes her/his own opinion in a constructive manner
• Organizes work, sets priorities, and determines resources requirements; determines necessary sequence of activities needed to achieve goals; plans and organizes own tasks and/or the team tasks effectively to ensure that work is completed on time and to the required standard
• Aware of tactics and strategies in the market, managing vision and purpose, can inspire and motivate units and organizations
• Makes customers and their needs a high priority focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind