Are you an engaging self-driven individual with excellent customer service skills? However, are unable to find a suitable role because you have a limited day due to things in your world that limit the time you can offer an employer.
Then this role maybe ideal for you.
CXM Tech Services (previously Lantec) is a trusted partner in the UK, Ireland and Poland for technology configuration, deployment and support in the payments, energy, ICT, and security sectors. We support business critical technology to keep the world moving.
We provide outstanding customer experience delivered by people with a “can-do” attitude with the quality of our service setting us apart. We draw on more than 20 years of industry insight, business know-how and package it with investment in trained and talented people that do whatever it takes to get the job done. At CXM Tech Services the job is not done until it is done.
We believe in balancing the win for customer, colleague and company. We help our customers win by delivery of superior customer experience, gaining commercial and competitive advantage, building their reputation and revenues. We support our colleagues by engaging, supporting, training and developing them allowing them to share in the success of the company enabling growth and career progression. We invest in the company by generating sustainable profit for continuous improvement, growing stronger year on year and staying true to our vision, mission and values.
We are currently looking for a Field Customer Service Agent to join our ever-expanding team in Dublin. We have vacancies all over Ireland currently. Reporting directly into the Field Operations Manager and working as part of a collaborative team, the successful candidate will assist our customers in the installation, maintenance and repair of our systems. This is a field-based role and therefore we are looking for candidates who are proactive and have some experience supporting remote customers. Whilst previous experience within a technical role is desirable, full training on our systems is provided.
Field Customer Service Agent duties and responsibilities
- You will provide excellent customer service and assist our customers by performing key support tasks (on-site activities related to installation, management and maintenance of systems)
- You will accurately track and document the work completed, updating the field automation systems and databases
- You will assist our customers by performing troubleshooting activities
- You will use your training to identify any issues and suggest and implement solutions
- You will represent the company so you will drive sensibly to all client sites and ensure that you comply with all driving legislation
- You will comply with all company policies and guidelines
- You will work effectively as part of the team of Customer Field Service Agents
- You will build strong relationships and trust with customers and clients
- You will provide in-house tech support when required
- You will liaise with the relevant departments and assist with the collection and return of the company’s products
Field Customer Service Agent requirements and qualifications
Desirable
- Previous experience within a technical, customer focused role (such as installing broadband, aerials etc)
- Experience with managing and preserving technical equipment
Essential
- Confident with technology and willing to learn new software
- Demonstratable experience within a customer service role supporting remote customers
- Critical thinker with excellent problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Accustomed to using mobile tools and applications
- Full driving license
- Own Vehicle
In order to meet the needs of our customers, the successful candidate would be required to work some weekends and therefore full flexibility of hours is required.
Working remotely visiting sites
Training will be provided
Job Type: Part time 20 hours per week (flexible)
Salary: €13,500.00 per year
Job Types: Part-time, Permanent, Graduate
Part-time hours: 20 per week
Salary: From €13,500.00 per year
Benefits:
- Flexitime
- On-site parking
Schedule:
- Day shift
- Flexitime
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
Licence/Certification:
- Driving Licence (required)
Work Location: In person
