Customer Care Agent

 

Primary Purpose
This position is responsible for providing excellent customer service and related support to ORS Nasco customers.

Major Responsibilities

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• Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, etc. Expedites customer requests.
• Researches product and order information for customers. Documents all customer interaction on orders.
• Troubleshoots and resolves customer issues and handles complaints.
• Works with large reports dealing with backorders, non stocks, drop ships, etc.,
• Collaborates with other departments to ensure that customers receive excellent service at all touch points.
• Understands and demonstrates ORS Nasco Core Values.
• Performs other duties as assigned.

Skills/Knowledge Required

• Customer Care Support Level 1 skills
• Advanced Trend knowledge
• Advance communication skills.
• Meets Performance Expectations
• Proficient in 1 support function
• Knowledgeable in 1 additional support function
• Knowledgeable in at least 15 support tasks

Education and Experience

• High School Diploma or GED required.
• Prior customer service/industry experience preferred.
• Minimum of six (6) months of ORS Nasco call center/industry experience preferred

Physical Requirements

• Hand-eye coordination to effectively operate a computer and ten-key calculator.
• Specific vision abilities: close vision, distance vision, peripheral vision, depth perception, and adjust focus.
• Ability to speak clearly and listen (hearing).
• Ability to sit for extended periods of time at a work station.
• Ability to reach with arms and hands.
• Proper lifting technique; ability to lift up to 30 pounds.

Notice to third party agencies: ORS Medco does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruiting Agreement, ORS Medco will not consider or agree to payment for any referral compensation or recruiter fees. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, ORS Medco explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of ORS Medco.

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